Banking & Financial Services

Name: OneRoute | Creating lasting customer relationships
Brand: OneRoute
Rating: 5.0 (5 reviews)

The ever-changing world of banking and finance demands a communication model that evolves with it. As your business grows, providing large scale support can be difficult, which is where One Route steps in.

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BENEFITS FOR THIS INDUSTRY

A platform your clients can rely on

To build strong ties with your customers, you need to understand who they are and how they interact with your business. OneRoute contact centre provides a detailed database of client information like communication preferences, product usage so your team can make offers tailored to your customer's needs. The more you know them, the easier it is to give them a personalised experience.

Easy Banking

OneRoute ensures that people dealing with you carry out transactions effortlessly. Bring the bank to them by integrating everyday operations with the conversational chatbot.

Omnichannel, programmable interactions

Connect to clients on the channels they prefer to use, whether that's on SMS, WhatsApp, Messenger, WeChat, or any on our growing list.

Personalized communication

Centralize all of your customer communication across every channel. Empower your teams with the full history of client interactions.

Protect Client Information

Safeguard your clients account details and information through two-factor authentication—confirm identity via SMS codes, made easy through our verify API.

Insights and Analytics

Managers and executive stakeholders can gain insights into account holders engagement data over time. This can guide company decision making such as future product releases.

Quality Assurance

Agent supervisors will be able to gain visibility into agent conversations and conversation history for training and quality assurance purposes.

Trusted by progressive businesses operating across the continent

“

OneRoute gives our agents and customers the ability to reach us quicker and get answers faster. The solution is straightforward and helps us meet our customer interaction, retention and satisfaction needs.

Folashade Buoro,Head, Customer Relationship Management@ Ajocard