Name: OneRoute | Creating lasting customer relationships
Brand: OneRoute
Rating: 5.0 (5 reviews)

Industries

E-commerce

Buyers need to constantly be in communication with businesses they patronise. Secure customer loyalty and increase conversion rate with a quality support system.

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BENEFITS FOR THIS INDUSTRY

A platform your clients can rely on

To build strong ties with your customers, you need to understand who they are and how they interact with your business. OneRoute contact centre provides a detailed database of client information like communication preferences, product usage so your team can make offers tailored to your customer's needs. The more you know them, the easier it is to give them a personalised experience.

Easy Access

Give your customers a direct line of communication to your business for enquiries, purchase and feedback.

Smooth Purchasing

From cart to checkout, afford your clients effortless transactions with your business, through programmed personalised messages.

Simple Responsive Interface

Agents require little to no training to operate OneRoute.

Secure Customer Accounts

Safeguard customer accounts and information from fraud at all stages – from signups to purchases. Implement two-factor authentication that verifies their identity over their preferred channel

Personalized Alerts

Keep customers coming back by sending timely, relevant messages tailored to their immediate needs, and triggered by their past and current behaviour.

Understand Customer Behaviour

Managers and executive stakeholders can gain insights into customer engagement data over time. This can guide company decisions in product placement and promotions.

Trusted by progressive businesses operating across the continent

“

OneRoute gives our agents and customers the ability to reach us quicker and get answers faster. The solution is straightforward and helps us meet our customer interaction, retention and satisfaction needs.

Folashade Buoro,Head, Customer Relationship Management@ Ajocard