THE STATUS QUO
Strained business to customer relationships
A lot of businesses are unable to maximize conversions and customer satisfaction because the communication tools that exist today haven’t evolved to meet their customer’s needs.
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Connect, Converse and Convert more customers
Connect and interact with your customers on the channels they already use and love.
THE ONEROUTE SOLUTION
Making you present for your customers
We’ve combined smart channels of communication with an even smarter solution software to create an efficient support solution.
Support management software
Monitor customer conversation, centralised customer data, unified agent workspace, measure customer perception.
Real time conversation
Real-time response with chatbot and contact centre available 24/7 with automated messages for offline hours.
Accurate Clientele Database
All your customers’ profile and interaction history in one secure workspace making referrals easier and quicker.
Insight and Analytics
Track agent performance response times, lead conversion rates, common orders/complaints.
BENEFITS
Making you present for your customers
Faster response and resolution time
Enhance your team’s efficiency with reusable templates for common issues, automatic agent assignation and more.
Detailed analytical reports
Make informed business decisions with analytical data and metrics from audience engagement from your OneRoute dashboard.
Seamless Engagement
Provide personalised help at any scale with proactive support tools and engagement.
INDUSTRIES
Some of the industries we are serving
Banking & Financial services
Develop profitable relationships and provide large scale support for your clients and your customers
E-Commerce
Secure customer loyalty and increase conversion rate with a quality support system.
Automotive
Facilitate sales, engage buyers and render helpful service with communication solutions for you.
Insurance
Bring the best quotes and claims to your customers with automated personalised messaging.
Drive better results with your customers
Your customers feel the heart of your business with improved quality communication that conveys your passion for them. You stay in the loop of your team’s interaction with your customers from a central view.
Trusted by progressive businesses operating across the continent
Our Impact
Customers reached
Ongoing conversations
Users
