Connect with your customers where they already are

Name: OneRoute | Creating lasting customer relationships
Brand: OneRoute
Rating: 5.0 (5 reviews)

OneInbox is a cloud-based customer engagement platform that allows your team to connect with your customers on different platforms, fulfil requests and track customer satisfaction.

Get Started

BENEFITS

Make heroes out of your support agents.

Intuitive interface

Get support staff up and running with zero training required. OneRoute Dashboard is simple to implement

Improved lead conversation rates

Create memorable customer experiences resulting in higher conversions

Maximise touchpoints

Be where your customers are, eliminate any barriers to adoption.

Remote work

Protect your staff and save costs by enabling them to attend to customers from anywhere.

Drive better results with your customers

Your customers feel the heart of your business with improved quality communication that conveys your passion for them. You stay in the loop of your team’s interaction with your customers from a central view.

FEATURES

OneRoute Inbox

Omni-channel Customer Engagement

Unify communications with your customers on their preferred channel from a central dashboard. so your business can focus on the conversation, not the channel.

Track Customer Requests

With appropriate tags, your team can track each customer request from arrival to resolution

Integrations

Create personalized customer experiences by integrating OneRoute with internal and 3rd party tools

Actionable Insights

Monitor customer conversation, centralised customer data, unified agent workspace, measure customer perception.

Trusted by progressive businesses operating across the continent

“

OneRoute gives our agents and customers the ability to reach us quicker and get answers faster. The solution is straightforward and helps us meet our customer interaction, retention and satisfaction needs.

Folashade Buoro,Head, Customer Relationship Management@ Ajocard